Refund policy

Refund & Return Policy

Effective Date: August 23, 2026

At Mehak Clothing, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, you may request a return or exchange according to the terms below.

1. Return & Exchange Eligibility

A return or exchange may be requested if:

You received the wrong product, size, color, or design.
The product arrived damaged or defective.
The product has a manufacturing defect that was present when received.
The product does not match the product ordered from our website.

To be eligible, the item must be unused, unworn, unwashed, and in its original condition, with the original packaging, tags, and accessories where applicable.

2. Return Period

You must contact us within 7 days of receiving your order to request a return or exchange.

Requests submitted after 7 days may not be accepted.

3. Non-Returnable Items

Products cannot be returned if:

They have been worn, washed, altered, or damaged after delivery.
They have been used or show signs of use.
The original tags or packaging have been removed or lost.
The item was damaged due to improper handling or care by the customer.
The return request is made after the 7-day return period.

4. Refunds

If your return is approved, we will process the applicable refund after receiving and inspecting the returned product.

Refunds may be issued through the original payment method or another mutually agreed payment method, depending on the payment method used for the order.

For Cash on Delivery (COD) orders, customers may be required to provide accurate bank account or other payment details for processing an approved refund.

5. Exchange

Where applicable, customers may request an exchange for another size, color, or product.

Exchange availability depends on stock. If the requested replacement is unavailable, we may offer an alternative product or an eligible refund.

6. Return Shipping

If the return is due to an error by Mehak Clothing, such as receiving a wrong, damaged, or defective item, we will cover the applicable return shipping cost.

If a return is requested for another reason, the customer may be responsible for the applicable return shipping charges.

7. How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

Email: iftikharzc1@gmail.com

Please provide:

Order number
Customer name and contact number
Reason for the return
Clear photographs/videos of the product, where applicable

Our team will review your request and provide further instructions.

8. Inspection & Approval

All returned products are subject to inspection. A refund or exchange will only be processed after the returned item is confirmed to meet the conditions of this policy.

If the returned product does not meet the eligibility requirements, the return may be rejected.